Refund Policy

Every keepsake we create is individually personalised and produced only after your order is placed. As a result, we aren't able to offer refunds or accept returns for personalised products where:

- You've changed your mind.

- The incorrect size was selected.

- Personalisation details were entered incorrectly during ordering.

We always recommend taking a moment to carefully review your order before completing your purchase.

We take great care in packaging every keepsake, but if your order arrives damaged or there's a manufacturing fault, please contact us within 14 days of receiving your order. You can get in touch through our Contact Page or by emailing contact@giftmyprint.com.

To help us resolve the issue as quickly as possible, please include:

- Your order number.

- A brief description of the issue.

- Clear photographs showing the damage or fault.

Once reviewed, we'll arrange an appropriate solution, which may include a replacement or refund where applicable.

Because every keepsake enters production shortly after your order is placed, we recommend contacting us as soon as possible if you've noticed an error or need to make a change. If production hasn't yet begun, we'll always do our best to update or cancel your order. Unfortunately, once production has started, we're unable to guarantee changes or cancellations.

If a refund is approved, it will be returned using your original payment method. Please allow 5–10 business days for the funds to appear in your account, depending on your payment provider.

If you have any questions about your order our team is always happy to help. If you have any questions, please don't hesitate to get in touch by visiting our Contact Us page or emailing contact@giftmyprint.com.