Frequently Asked Questions

Yes. Every product includes a live preview, allowing you to see your personalised design before adding it to your bag. We recommend taking a moment to check all names, dates and spelling before completing your order.

This depends on the product you've chosen, but most keepsakes allow you to personalise names, dates, photographs and meaningful text such as wedding vows or song lyrics. Each product page clearly explains the available personalisation options.

Yes. We recommend uploading the highest quality image you have for the best possible result. If your chosen design uses black and white photography, we'll professionally convert your image while preserving its detail and character.

Because every keepsake is made to order, we begin processing your order as quickly as possible. If you need to make a change, please contact us straight away and we'll always do our best to help before production begins.

Every keepsake is professionally printed using premium materials selected for their quality and longevity. Full details of the paper, frame and finish can be found on each individual product page.

Yes. Every framed keepsake arrives ready to display, making it perfect whether you're decorating your own home or sending it as a thoughtful gift.

Available sizes vary depending on the product. You'll find all available options on each product page before personalising your keepsake.

Only where it forms part of the design. Our Forever Promise Collection™ has been intentionally designed using timeless black and white photography to create a cohesive, elegant aesthetic. Other collections may use different styles where appropriate.

As every keepsake is personalised just for you, production begins after your order is placed. Delivery times vary depending on your location and the product you've ordered. Estimated delivery times are shown during checkout and on our Delivery Information page.

We currently deliver to the United Kingdom, the United States and Australia.

Every keepsake is carefully packaged to help ensure it arrives safely and in perfect condition. We take great care in protecting each order throughout its journey to you.

We offer free delivery on all our orders.

As each keepsake is made specifically for you, we're unable to accept returns simply because you've changed your mind. However, if your order arrives damaged or there is a manufacturing issue, please contact us and we'll make it right.

Although we take every care when packaging your keepsake, if it arrives damaged, please contact us as soon as possible with photographs of the damage. We'll work quickly to resolve the issue.

We always recommend checking your preview carefully before ordering. If you've spotted an error immediately after placing your order, please contact us straight away. If production hasn't started, we'll do everything we can to update your order.

We believe life's most meaningful moments deserve more than a place in a photo album. Every keepsake we create is thoughtfully designed to preserve your memories in a way that's timeless, personal and made to become part of your home for years to come.

GiftMyPrint is based in the United Kingdom. We work with trusted production partners to ensure every keepsake is professionally produced and carefully delivered to our customers.

If you can't find the answer you're looking for, please get in touch and we'll do our very best to assist you. You can visit our Contact Page or email us at contact@giftmyprint.com.